Technical Engineer

Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.

Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers

Performs technical sales support at customer sites, or on a multiple-site basis

Collaborates with sales teams to develop and recommend products and services to meet customers' requirements

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.

Responds to customer questions regarding operation and malfunctions.

Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Response for product and technical training to customers.

Responsible for new product application and testing.

Prepare technical documentation for presales, sales and after sales