Position: Customer Service Correspondent, Asia Pacific
Location: Jakarta, Indonesia
Type: Permanent
Basic Functions:
Under the supervision of the Supervisor- Customer Service, Asia Pacific, responsible for quotation/order processing and daily communication with internal departments and external customers.
Specific Responsibilities:
- Provide quality service and act as a key contact point for company’s distributors
- Performance accurate system entry on inquiries, quotations, orders and other related document in a timely manner
- Process and track inquiries, quotations, orders and other procedures by coordination with different departments according to the Company Policy and Standard Operation Procedure
- Communicate with internal departments eg. Marketing, Sales, Finance and Supply Chain to perform coordination on internal processes
- Liaise with internal plants on the production, delivery and shipment schedule to meet the delivery request from customers.
- Communicate with external customers on all customer service related issues
- To assist supervisor to provide the sales report and other reports requested.
- Other duties as assigned by the Supervisor.
Relationships & Contacts:
- Reports to Supervisor –Customer Service, Asia Pacific
- Frequent contact with Company’s Distributors and Project Accounts.
- Frequent internal contacts with Manufacturing Plants, Sales Office, Marketing Dept., Finance Dept. and other Supply Chain Dept. in company
Education & Experience Requirements
- College or above graduate with good language skills, major in International Trading is an added asset
- 2 years previous experience with import/export trading or international logistics business
- Fluency in both oral and written English
- Familiar with MS (Word, Excel, PowerPoint) software’s
- Good Interpersonal/Communication skills
- Experience with SAP system